Privacy Policy

1. Introduction

Clinica Medicare values the privacy of people who visit our website or contact us about our healthcare services. This policy is intended to explain our approach to information submitted through our website and related enquiries.

By using the website, you acknowledge that you have had the opportunity to read this policy. If you do not agree with its terms, please avoid submitting personal information through the website.

2. Information We May Receive

The information we receive depends on how you interact with our website and which details you choose to share with us.

2.1 Information You Provide

This may include:

• Your name and contact details.
• Information included in appointment requests or enquiries.
• Details you voluntarily provide when contacting our clinic.
• Information necessary to respond to your questions or requests.

If you include health-related information in an enquiry, please share only what is necessary for us to respond. The website should not be used to send highly sensitive medical records unless an appropriate channel has been provided for that purpose.

2.2 Technical Information

Depending on the website's hosting, security and analytics configuration, limited technical information may be processed, such as browser type, device information, requested pages and server logs. The specific information collected depends on the tools and services actually enabled on the website.

3. How Information May Be Used

Information you submit may be used, where appropriate, to:

• Respond to your questions and service enquiries.
• Contact you about an appointment request.
• Provide information about the services you have asked about.
• Maintain website operation and help address technical issues.
• Protect the website and respond to suspected misuse.
• Meet applicable legal or regulatory obligations.

We do not intend to use information you submit for a purpose unrelated to your enquiry without an appropriate basis or, where required, your consent.

4. Health-Related Information

If you provide health-related information while contacting Clinica Medicare, it should be handled with appropriate care and used only for relevant purposes, such as responding to your enquiry or coordinating the care you request, subject to applicable law and our actual operational practices.

Information submitted through a general website form or email may not be as secure as information shared through a dedicated healthcare communication system. Please contact the clinic if you need guidance on how to share sensitive medical information.

This website is not an emergency service. If you need urgent medical assistance, contact local emergency services or visit an appropriate emergency facility.

5. When Information May Be Shared

We do not offer your personal information for sale. Information may be disclosed only where appropriate and necessary, such as:

• When you request or authorise a communication or action that requires the information to be shared.
• To service providers who support website hosting, operation or communications, where such providers are used and access is necessary for their work.
• When disclosure is required by applicable law, a valid legal process or a lawful request from an authorised authority.
• When reasonably necessary to address security concerns, fraud or misuse, subject to applicable law.

The actual sharing of information depends on the services, systems and processes used by Clinica Medicare.

6. Cookies and Similar Technologies

Our website or its supporting services may use cookies or similar technologies for functions such as essential site operation, remembering preferences or understanding website performance, where those features are enabled.

You can review your browser settings to manage or block cookies. Blocking certain cookies may affect how some website features function. Any optional analytics or advertising technologies should be disclosed according to the tools actually used on the website and applicable requirements.

7. Data Security

Reasonable care should be taken to protect personal information against unauthorised access, loss, misuse or disclosure. However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Please avoid sending passwords, payment card details or other highly sensitive information through general website enquiries or ordinary email.

8. Data Retention

Information should be retained only for as long as reasonably necessary for the purpose for which it was collected, to address legitimate operational needs, or to comply with applicable legal and record-keeping obligations.

The applicable retention period may vary depending on the type of information and the reason it was collected.

9. Your Privacy Choices

You may contact us to ask about personal information you have submitted through the website, request correction of inaccurate details, or raise a concern about its handling.

We may need to verify your identity and assess the request before acting on it. Any request will be handled subject to applicable law, legitimate record-keeping requirements and other relevant obligations.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services. Those websites operate under their own privacy policies and practices. Clinica Medicare does not control the privacy practices of external websites, so we encourage you to review their policies before sharing information with them.

11. Children's Privacy

If information concerning a child is submitted through the website, it should be provided by a parent, guardian or another person legally authorised to do so, where required by applicable law. We ask visitors not to submit unnecessary personal or medical information about children through general website enquiries.

12. Changes to This Privacy Policy

We may revise this Privacy Policy when our website, practices or applicable requirements change. Any revised version will be published on this page with an updated revision date.

We encourage visitors to review this page periodically to remain informed about how information submitted through the website may be handled.

13. Contact Us

If you have questions or concerns about this Privacy Policy or the handling of information you have submitted, please contact Clinica Medicare using the details below.